Privacy Policy
Last Updated: 6/10/2025
Your privacy is important to us. This Privacy Policy explains how ReplyPDF, Inc. ("ReplyPDF", "we", "our", or "us") collects, uses, and shares your personal information when you visit our website, create an account, or use any of our products or services (collectively, the "Service"). It also describes your choices regarding use, access, and correction of your personal information.
1. Scope
This Policy applies to information we collect online via the Service and offline (e.g., customer support). It does not cover third‑party sites or services that may be linked from our Service.
2. Information We Collect
| Category | Examples | Purpose | Retention |
|---|---|---|---|
| Account Data | Name, email address, password (hashed) | Create & secure your account | |
| Payment Data | Cardholder name, last 4 digits, billing postal code (processed by Stripe); we never store full card numbers | Process transactions, fraud prevention | |
| Document Data | PDFs you upload, AI‑generated outputs | Provide the Service (analysis, summaries) | Deleted 30 days after your last access or on demand |
| Usage Data | Log files, IP address, device type, referral URLs, feature usage metrics | Service analytics, security, product improvement | 12 months |
| Cookie & Tracking Data | Cookies, localStorage, and similar technologies | Remember preferences, measure site performance | See “Cookies” below |
| Sensitive Data | We do not intentionally collect sensitive personal data (e.g., health, biometric, or racial information). Please avoid uploading such information unless strictly necessary. | ||
3. How We Use Information
- Operate, maintain, and improve the Service;
- Authenticate you and secure your account;
- Process payments and prevent fraud;
- Provide customer support and respond to inquiries;
- Send transactional emails and, with your consent, marketing communications (opt‑out anytime);
- Conduct aggregated analytics and machine‑learning model tuning (data is anonymized or pseudonymized);
- Enforce our Terms of Service and protect our rights.
4. Data Retention
We retain personal information only as long as necessary for the purposes set out in this Policy, or as required by law. After the applicable period, we delete or anonymize data.
5. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete personal data;
- Object to or restrict processing;
- Withdraw consent at any time (does not affect prior processing);
- Data portability (receive data in machine‑readable format);
- Lodge a complaint with your local data‑protection authority.
You can exercise these rights through in‑app settings or by emailing privacy@replypdf.com. We will respond within 30 days.
6. Children's Privacy
The Service is not directed to children under 13 (or 16 in the EEA/UK). We do not knowingly collect personal data from children. If we learn we have done so, we will delete that data promptly.
7. Changes to This Policy
We may update this Policy periodically. Material changes will be announced via email and/or an in‑app banner 15 days before they take effect. Continued use of the Service after that date constitutes acceptance.