Terms of Service

Last Updated: 6/10/2025

1. Acceptance of Terms

By creating an account, clicking “I agree,” or otherwise accessing or using ReplyPDF (the “Service”), you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree, do not use the Service.

We may modify these Terms from time to time. Unless a shorter period is required by law, material changes will become effective 15 days after we notify you via the email associated with your account and/or in‑app notice. Your continued use after that date constitutes acceptance.

2. Description of the Service

ReplyPDF uses artificial‑intelligence models to analyze PDF documents and generate summaries and draft email replies. Feature details and pricing (if any) are described on the Service site and may change from time to time.

3. Eligibility & Age Requirements

You must be at least 13 years old (or 16 in the EEA/UK) to use the Service. If you are under the age of majority where you live, you represent that you have received permission from a parent or legal guardian.

4. Account Responsibility

You are responsible for all activity occurring under your account, for safeguarding your login credentials, and for maintaining backup copies of your documents.

5. User Conduct

You agree not to upload, post, transmit, or share Content that:

  • Violates any law or regulation;
  • Is defamatory, hateful, harassing, or obscene;
  • Infringes or misappropriates any intellectual‑property right;
  • Contains personal data of minors or highly sensitive personal data without lawful basis; or
  • Introduces malware or interferes with the Service's operation.

We reserve the right to remove or refuse any Content and to suspend or terminate accounts that violate these Terms.

6. Intellectual‑Property Rights

Your Documents & Outputs – You retain all ownership rights in the PDF files and AI‑generated outputs you submit or receive. You grant ReplyPDF a worldwide, non‑exclusive, royalty‑free license to process, store, reproduce, and display that Content solely to operate, secure, and improve the Service.

Service Materials – We and our licensors own all rights in the Service, including software, models, and branding. No rights are granted except as expressly stated.

7. AI‑Generated Content Disclaimer

Outputs may contain inaccuracies, incomplete information, or content generated using probabilistic methods. They are provided for informational purposes only and should not be relied upon as professional or legal advice.

8. Privacy & Data Retention

Our collection and use of personal information are governed by our separate Privacy Policy, which is incorporated by reference. In brief:

  • Documents are encrypted in transit (TLS) and at rest (AES‑256).
  • We retain uploaded documents and outputs for 30 days unless you delete them earlier or law requires longer retention.
  • You may request deletion at any time via in‑app controls or support email.

9. Security

We employ industry‑standard safeguards, including role‑based access controls and periodic security audits. No security measure is perfect; you use the Service at your own risk.

10. Payment & Refunds (If Applicable)

If you purchase a paid plan:

  • Fees, billing cycles, and usage limits are disclosed at checkout.
  • Charges are non‑refundable except as required by law.
  • We may suspend the Service if payment fails after reasonable notice.

11. Service Availability & Support

We aim for 99 % monthly uptime but do not guarantee uninterrupted access. Planned maintenance and emergency downtime may occur.

12. Termination

Either party may terminate these Terms at any time for any reason by closing the account or providing written notice. Upon termination:

  • Your access ceases immediately;
  • We will retain your Content for 30 days solely to allow export, then delete it except where retention is required by law.

13. Modifications to the Service

We may change, discontinue, or restrict features at any time. Where a change materially degrades a paid feature, you may cancel your subscription and receive a prorated refund for the unused period.

14. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON‑INFRINGEMENT.

15. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL REPLYPDF OR ITS SUPPLIERS BE LIABLE FOR (A) INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES; OR (B) AN AGGREGATE AMOUNT EXCEEDING THE GREATER OF USD 100 OR THE FEES YOU PAID US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY.

Some jurisdictions do not allow certain disclaimers or limitations, so they may not apply to you.

16. Indemnification

You will indemnify and hold harmless ReplyPDF, its affiliates, and their employees and agents from any claims, damages, and expenses arising from your Content, your use of the Service, or your violation of these Terms.